Terms of sale
Terms of use
The online store on the site shop.mbr-artconcept.com was set up by the company Manacrea, which is the operator of this site. Any order placed for a product appearing in the online store of the website shop.mbr-artconcept.com requires prior consultation of these general conditions. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, to the extent that the customer wishes to order online the products presented in the store. of the website.
- legal notice allowing precise identification of the Manacrea company
- presentation of the essential characteristics of the goods offered
- indication, in Euros of the price of the goods, as well as, where applicable, the delivery costs
- indication of the terms of payment, delivery, or execution
- the existence of a right of withdrawal
- the validity period of the offer or price
- the conditions for terminating the contract when it is of indefinite duration or longer than one year
- All of this information is presented in French. The consumer declares that he has full legal capacity allowing him to commit to these general conditions
Article 1: Completeness
These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all of the provisions provided for in these general conditions. No general or specific conditions appearing in the documents sent or delivered by the consumer may be incorporated into these terms, as long as these documents are incompatible with these general conditions.
Article 2: Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company Manacrea to the consumer.
Article 3: Contractual documents
This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the document of higher rank will prevail.
Article 4: Entry into force - duration
These general conditions come into force on the date of signing the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed to, until the extinction of the guarantees owed by the company Manacrea.
Article 5: Electronic signature
The consumer's "double click" on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Article 6: Order confirmation
The contractual information will be confirmed by e-mail at the latest at the time of delivery or failing that, to the address indicated by the consumer on the order form.
Article 7: Proof of the transaction
The computerized records, kept in the computer systems of the Manacrea company under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 8: Product information
8-a: The Manacrea company presents on its website the products for sale with the necessary characteristics which allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before taking final order the essential characteristics of the products he wishes to purchase.
8-b: The offers presented by the Manacrea company are only valid while stocks last.
Article 9: Price
Prices are indicated in euros and are only valid on the date the consumer sends the order form. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the entire price must be made when ordering. At no time can the sums paid be considered as deposits or deposits.
Article 10: Method of payment
To pay for their order, the consumer has their choice of all the payment methods specified in the order form. The consumer guarantees the Manacrea company that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form. The Manacrea company reserves the right to suspend any order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. The Manacrea company reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration. The Manacrea company has implemented an order verification procedure intended to ensure that no person uses the bank details of another person without their knowledge. As part of this verification, the customer will be asked to send by fax to the Manacrea company a copy of an identity document as well as proof of address. The order will only be validated after receipt and verification by our services of the parts sent.
Article 11: Availability of products
The order will be executed at the latest within 48 hours from the day following that on which the consumer placed the order. In the event of unavailability of the ordered product, in particular due to our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling their order. The consumer will then have the choice of requesting either a refund of the sums paid within 14 days of payment at the latest, or an exchange of the product.
Article 12: Delivery terms
The products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage to the carrier on the delivery note, as well as to the Manacrea company, within 14 days. The consumer can, at his request, have an invoice sent to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we mainly work with the Post Office – Tracked letter. As soon as we send a shipment, you will immediately receive an email informing you.
Article 13: Right of withdrawal
The consumer has 14 working days to return, at his own expense, products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day. Any return must be reported in advance to Manacrea's Customer Service: - primarily by telephone at 0474661086 from Monday to Friday from 9 a.m. to 6 p.m., - by email at admin@mbr-artconcept.com. The product must be returned by Colissimo Recommended to Manacrea, Le Clachet 69910 Villié-Morgon.
Article 14: Delivery errors
14-a: The consumer must make to the Manacrea company the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-conformity of the products in kind or in quality in relation to the indications appearing on the order form. Any complaint made after this deadline will be rejected.
14-b: The formulation of this complaint with the company Manacrea can be made: - primarily by telephone at 0474661086 from Monday to Friday from 9 a.m. to 6 p.m. - by email to the address admin@mbr-artconcept.com, specifying clearly the order reference.
14-c: Any complaint not made in accordance with the rules defined above and within the allotted time limits cannot be taken into account and will release the Manacrea company from any liability towards the consumer.
14-d: upon receipt of the complaint, the Manacrea company will assign an exchange number for the product(s) concerned and will communicate it by e-mail, fax or telephone to the consumer. The exchange of a product can only take place after the consumer has been assigned an exchange number according to the procedure presented above.
14-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the Manacrea company as a whole and in its original packaging, by Colissimo Registered, to the following address :
Manacrea
Return service,
Le Clachet 69910 Villié-Morgon
To be accepted, any return must be reported in advance to Manacrea's Customer Service.
Shipping costs are the responsibility of the consumer, except for orders over €100 including tax where we cover the return costs.
Article 15: Product guarantee
In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the thing sold. . The consumer is expressly informed that the Manacrea company is not the producer of the products presented on the website, within the meaning of law no. 98-389 of May 19, 1998 and relating to liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the producer of the product can be sought by the consumer, on the basis of the information appearing on the packaging of said product. The conditions and duration of the producer guarantee are indicated on the product sheets. Given the frequency of renewal of components of technical products, Apple-Accessoires.fr may, on request, inform the consumer of the availability of spare parts for the products offered and how to possibly obtain them.
Article 16: Right of withdrawal
The consumer has 14 working days to return, at his own expense, products that do not suit him, except for orders over €100 (free). This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day. Any return must be reported in advance to the Customer Service of the company Manacrea: - - primarily by telephone at 0474661086 from Monday to Friday from 9 a.m. to 6 p.m. - by email to the address admin@mbr-artconcept.com, clearly specifying the order reference. The product must be returned by Colissimo Recommended to Manacrea, Le Clachet 69910 Villié-Morgon.